4,211 critical
cases referred.
Average transfer time: 8 minutes 47 seconds.
The emergency referral network built by veterinarians who've been the only doctor in the building.
“The moment I realized I was in over my head at 2 a.m., Triage had a surgeon on the line before I finished explaining the case.”
Dr. Meredith Calloway, DVM
Riverside Animal Clinic, Portland OR
Numbers that answer the question you're actually asking.
Owner Retention Post-Referral
Clients return to the referring practice after specialist care — the handoff strengthens, not severs, the relationship.
Board-Certified Surgeons
Across 14 metro regions. ACVS diplomates, ACVECC specialists, and internal medicine faculty on-call 24/7.
Average Transfer Time
From first Triage contact to confirmed specialist on case. Measured across 4,211 consecutive referrals.
Avg. Callback to Referring DVM
Post-procedure debrief. Every referring veterinarian receives a structured outcome summary within 22 minutes of case resolution.
The bloated Great Dane who had six hours.
A 7-year-old male Great Dane presented to Cascade Valley Animal Hospital with acute abdominal distension, unproductive retching, and progressive cardiovascular compromise. The attending associate DVM — the only clinician on premises — recognized GDV immediately but lacked the surgical team, anesthesia coverage, and post-op monitoring capacity for a case of this acuity.
Triage was contacted at 2:14 a.m. By 2:19 a.m., Dr. Nathaniel Osei, ACVS diplomate at Northwest Veterinary Specialists, had accepted the case and was briefed on vitals. The patient arrived at 2:51 a.m. Decompression and surgical correction were completed by 5:30 a.m. The patient was discharged day four. The referring DVM received a structured outcome summary at 6:02 a.m.
5 min
Time to specialist
Survived
Outcome
Yes
Client retained
The blocked cat on a holiday skeleton crew.
A relief DVM covering Christmas morning at Pinehurst Veterinary Group encountered a 4-year-old male DSH with complete urethral obstruction, bradycardia, and hyperkalemia. No staff surgeon. No on-call specialist number on the wall. The relief vet had Triage's emergency line saved from a CE seminar three weeks prior.
Catheterization guidance was provided via phone by a Triage-networked internist within seven minutes. The patient was stabilized in-clinic and transferred for 48-hour monitoring. Referring DVM callback: 9:22 a.m. — one hour forty-four minutes after initial contact.
“I had the number in my phone. That's the only reason that cat made it to December 26th.”
Relief DVM, Pinehurst Veterinary Group
Memphis, TN
“I don't feel like I'm transferring the case. I feel like I'm adding to the team. That's a different thing entirely.”
Dr. Simone Achterberg, DVM
Lakeside Companion Animal Hospital, Minneapolis MN
What happens in the nine minutes after you call.
The protocol below is excerpted from the Triage Referral Standard, developed with input from 23 board-certified specialists and field-tested across 4,211 cases. It reads like a CE article because it was written like one.
Contact. One number, any hour.
Average time to live coordinator: 12 seconds.
The Triage emergency line is staffed 24/7/365 by a triage coordinator — a credentialed veterinary technician with emergency and critical care experience. You call once. You do not navigate a phone tree. You are not placed on hold.
Case brief. We listen; you keep working.
Median intake call duration: 3 minutes 8 seconds.
The coordinator collects signalment, presenting complaint, current vitals, and your surgical constraints in a structured intake format developed with ACVS input. You can continue stabilizing the patient while you brief. The call does not require your full attention.
Specialist matched and confirmed.
Average time from first contact to specialist confirmation: 8 min 47 sec.
Triage routes the case to the nearest available board-certified specialist whose competency matches the presenting condition. The specialist calls the owner directly to confirm acceptance. You receive a simultaneous text confirmation with the specialist's name, credentials, and ETA.
The complete Triage Referral Protocol Kit includes intake form templates, owner communication scripts, post-referral follow-up checklists, and the full ACVS-reviewed case routing algorithm.
Download the full kit37 board-certified surgeons.
14 metro regions. One number.
37
Surgeons
14
Metro Regions
24/7
Coverage
6
Specialties
Seattle, WA
3 surgeons
Portland, OR
2 surgeons
San Francisco, CA
4 surgeons
Los Angeles, CA
4 surgeons
Denver, CO
2 surgeons
Chicago, IL
4 surgeons
Minneapolis, MN
2 surgeons
Nashville, TN
2 surgeons
Atlanta, GA
3 surgeons
Boston, MA
3 surgeons
New York, NY
4 surgeons
Philadelphia, PA
2 surgeons
Dallas, TX
3 surgeons
Miami, FL
3 surgeons
Network expanding Q3 2026: Phoenix AZ, Salt Lake City UT, and Charlotte NC. Referring practices in these regions may pre-register for priority access.
Everything you need before the next 2 a.m. call.
The Triage Referral Protocol Kit is used by 340+ clinics across our network. It's designed to live in the treatment room, not a filing cabinet — laminated intake cards, QR-linked digital forms, and a routing algorithm that fits on one page.
- Intake form templates (printable + digital)
- Owner communication scripts for 6 case types
- Post-referral follow-up checklists
- Full ACVS-reviewed case routing algorithm
- Triage contact card (print + vCard)
- CE credit documentation for 1.0 RACE hours
“We laminated the routing algorithm and taped it inside every exam room door. Three months later, we used it. It worked exactly as described.”
Dr. Priya Venkataraman, DVM— Oakwood Animal Hospital, Columbus OH
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